Refund and Return Policy

Last updated: July 10, 2026

Newport Brushstrokes Fine Art Inc. wants every purchaser to understand the terms of a transaction before payment. Because fine art can be unique, fragile, specially sourced, framed, commissioned, or shipped internationally, return rights may differ by item. The product listing, invoice, written agreement, and applicable law form part of this policy.

Contact us before returning anything

To request a return or report a problem, contact info@newportbrushstrokes.com or 1-888-383-4858. Do not send artwork back without written return authorization and packaging instructions.

Eligible return requests

Unless a listing or written agreement states otherwise, a return request for an eligible, non-custom item should be made within 14 calendar days after confirmed delivery. The work must remain in the condition received, with all certificates, documentation, accessories, and original protective materials.

Items generally not returnable

Commissioned, personalized, altered, specially framed, made-to-order, final-sale, clearance, or specially acquired works are generally not returnable except where damaged, materially misdescribed, or otherwise required by law. Deposits and service fees may be non-refundable once work, sourcing, framing, marketing, or other agreed services have begun.

Damage, loss, or incorrect items

Inspect the package promptly. If a work arrives damaged, appears tampered with, or differs materially from the order, preserve all packaging and notify us as soon as possible, preferably within 48 hours. Provide photographs of the outer package, labels, internal packaging, damage, and the complete artwork. We will review the matter and coordinate with the carrier or insurer where applicable.

Return shipping

When a discretionary return is approved, the buyer is normally responsible for return packing, insurance, tracking, customs charges, and shipping unless the return results from our error or a verified covered shipping claim. Artwork must be returned using the method and address we approve.

Condition review

Returned work will be inspected before a refund is approved. Deductions may apply for damage, missing documentation, altered framing, improper packaging, loss in transit, or reduction in value caused after delivery, to the extent permitted by law.

Refund timing

Approved refunds are issued to the original payment method where possible after the returned item is received and inspected. Banks and payment processors may require additional time to post the credit. Original shipping, insurance, customs, duties, taxes, appraisal, framing, and service charges are not refundable unless stated otherwise or required by law.

Cancellations

Contact us immediately if you wish to cancel. An order that has already been sourced, packed, framed, commissioned, processed, or shipped may not be cancellable, or may be subject to documented costs already incurred.

Legal rights

Nothing in this policy limits mandatory consumer rights that cannot legally be excluded. Where a written sales agreement provides greater protection, that agreement will apply.